SWALES GROUP PRIVACY POLICY

As part of the ordering process, you will give us certain information about you so that we can fulfil your order.

This is our privacy policy, which tells you what personal data we collect, how we use it, how we protect is, whether it is disclosed and how you can access and rectify it.

1. WHAT PERSONAL DATA WE COLLECT

1.1 Information

When you place an order, we collect and sometimes store basic information such as your name, email and delivery address(es), a contact telephone number and your user name and password (if you choose to set up an account).

We may also receive and store certain information automatically from your computer, such as your IP address, browser type and other computer and connection information, the time that you logged on and off our website and what items you searched for or viewed.

1.2 Use of cookies

As with many websites, we use cookies to enhance your shopping experience. We need to use certain cookies to identify you on our website and allow you to use the basket facility and to place orders.

We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with a superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website; please see the ‘help’ section of your browser.

2. HOW DO WE USE YOUR INFORMATION?

2.1 We use the personal data you provide to process your order and to contact you if there are any problems.

2.2 You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.

2.3 We may use your information for market research or customer profiling and to display certain content on the website, such as your favourite items or new products that we think may be of interest to you.

3. SECURITY OF YOUR INFORMATION

3.1 Our payment provider uses secure server software to encrypt all of the payment data you send to them to minimise the risk that the information you send is intercepted before it reaches them and have strict security measures to protect the information that they store from any unauthorised access.

3.2 All your payment card details are also encrypted using Secure Sockets Layer (SSL). We do not store your payment card details.

4. TO WHOM DO WE DISCLOSE YOUR INFORMATION?

4.1 Payment card details are sent straight to our payment providers and are not received by us.

4.2 Your information will not be shared with third parties.

4.3 We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights of those of our customers.

5. GENERAL

5.1 Your use of our website signifies your consent to our collecting and handling of your personal data for the purposes set out in this statement.

5.2 It is important that you protect your data and to minimise the risk of any unauthorised access to your account with us: please be sure to log off when you finish using a shared computer.

5.3 You may contact us at any time if you are unsure about any of the information we have.

5.4 For more information, please visit the website of the UK Information Commissioner: www.ico.gov.uk